Refund Policy

At LAYL, we strive to ensure that you are satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a simple and straightforward refund policy. Please read the following terms carefully.

1. Return and Refund Eligibility
We accept returns and offer refunds under the following conditions:

• You must request a return within 7 days of receiving your order.
• The item(s) must be in their original condition, unused, and in the original packaging.
• Items that are damaged, altered, or not in their original packaging are not eligible for return or refund.

2. How to Request a Return
To initiate a return, please contact us with your order number and reason for the return. Once your request is approved, we will provide you with instructions on how to send the item(s) back to us.

3. Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of your items. LAYL is not responsible for items lost or damaged during the return shipping process.

4. Refund Process
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and the amount will be credited back to your original method of payment within 7-10 business days. Please note that processing times may vary depending on your payment provider.

5. Non-Refundable Items
Certain items are non-refundable, including:

• Gift cards
• Sale or clearance items
• Items purchased as part of a promotional offer (unless the entire set is returned)

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@layl.com with photos and a description of the issue. We will work with you to resolve the problem, either by offering a replacement or a full refund.

7. Exchanges
We do not offer exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the replacement.